* Please note any online appointment requests made after closing time for the next business day may not be approved due to reception time constraints. - Thank you 

Spa Etiquette

The Natural Art of Skin Care has a 48-hour cancellation and a no show policy. The fee is 50% of the cost of your missed treatments/services and $25 for complimentary consultations.

WE HAVE FREE PARKING! Parking is located in the Van Son Vietnamese and the Szechuan Restaurant parking lots.

How long before my appointment should I arrive?

We suggest you arrive at least 15 minutes before the time of your appointment so you can fully enjoy your spa experience.

Are there physical contraindications that may prevent me from enjoying a treatment?

Please alert your esthetician or therapist of the following conditions before your treatment begins; pregnancy, allergies, recent surgery, and physical ailments such as epilepsy, cancer, diabetes, or cardiac problems.

How should I prepare for my visit to the spa?

Please come dressed in loose, comfortable clothing. Purified water and tea will be complimentary during your visit. Please bring your own set of flip-flops if you will be having a pedicure. You are welcome to bring your own cosmetics and toiletries to freshen up after your treatment. Please avoid bringing valuables or jewellery.  The Natural Art of Skin Care Spa is not responsible for any lost or misplaced items. 

Will I have to undress completely for my treatment?

It is your choice, depending on the treatment. Ask our personnel about the treatment so you can decide. Either way, our staff is professionally trained to accommodate your privacy. You will be draped with towels during your treatments except for the areas that are being treated.

What about cell phones?

The spa is a place of relaxation and peace. We ask that you turn them to silent before entering the waiting area.

Are gratuities included?

They are not included and are left completely to your discretion.
Tips are welcome in recognition of outstanding service and customarily start at 10% of the value of the treatment.
*Please note that our POS machine

Important notes:

The spa welcomes persons 16 years of age and older. Any guests under 16 years of age require adult supervision and consent to receive treatments. Minimum age to treat is 12 years.

 We do NOT offer refunds on services or products unless discussed and approved by a Spa manager.

Parking is available at either the Szechuan or Vietnamese restaurants on the side of the building.

All prices displayed are in Canadian currency. Taxes extra. Prices and services subject to change.